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1. Information We Collect

We collect the following types of information:

1.1 Personal Information:

• Name

• Email address

• Phone number

• Company/Organisation

• Address

• Payment information

1.2 Non-Personal Information:

• Browser type and version

• Operating system

• IP address

• Referring site

• Date and time of access

• Pages visited

2. How We Use Your Information

We use your information to:

• Provide and improve our services

• Process your transactions

• Communicate with you about your orders, inquiries, and other requests

• Send promotional materials and updates (with your consent)

• Customize and enhance your experience on our website

• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary to fulfill our contract with you.

• Consent: When you have given your explicit consent for processing your personal data for specific purposes.

• Legitimate Interests: When processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.

• Legal Obligations: When processing is necessary to comply with a legal obligation.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

4.1 Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties agree to keep your information confidential and comply with data protection laws.

4.2 Legal Compliance:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure payment processing systems. Despite these precautions, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: The right to access the personal information we hold about you.

• Rectification: The right to request corrections to any inaccurate or incomplete information.

• Erasure: The right to request the deletion of your personal information.

• Restriction: The right to request the restriction of processing your information.

• Portability: The right to request a copy of your personal data in a commonly used format.

• Objection: The right to object to the processing of your data.

• Withdraw Consent: The right to withdraw your consent at any time (where processing is based on consent).

• Lodge a Complaint: The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the contact information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their content or activities. We encourage you to review the privacy policies of these websites before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

London Furniture Makers
Info@londonfurnituremakers.co.uk